Support

Answers to common questions about Ferry. For anything else, email contact at ferrynotes.com.

Where are my notes kept?

Signed out, they're on the device you wrote them on. Signed in, they're in your account, and every device signed in to it shows the same notes.

How do I get my notes on another device?

Sign in to the same account on both. When you sign in, the notes already on the device move into the account next to the ones already there; nothing is overwritten.

Keeping notes in sync between devices is part of Ferry Pro, which every account can try free for 30 days.

To move notes without an account, export them on one device and import the file on the other.

Which way should I sign in?

Any way your account has. Apple, Google, Microsoft, GitHub and an email address work everywhere. On a computer, GitHub shows a code to enter at github.com/login/device, and on Windows and Linux, Sign in with Apple opens a page in your browser with a Continue with Apple button. To add another way, open Account and choose Add Google, Add Microsoft, Add GitHub or Add Apple: from then on each of them opens the same notes.

If you sign in a new way with an address that already has an account, Ferry asks you to sign in the way you did before, and adds the new way to that account. Signing in with a different address makes a separate account, with different notes.

I replaced some text by accident

Open the note's history and pick an earlier version. Restoring a version can itself be undone.

How do I delete a note for good?

Deleting a note moves it to the trash, where you can still restore it. Delete it from the trash to remove it, and its history, permanently.

How do I export my notes?

In the notes list, choose Export; on the phone it's in the menu. You get one zip file with a Markdown file for each note and notes.json, which holds everything, history included. Import takes that file back in.

How do I change or cancel Ferry Pro?

In Ferry, open Settings, then Billing and receipts under Ferry Pro. That opens Stripe's billing page, where you can switch between monthly and yearly, cancel, update your card and find your receipts. When you cancel, Pro keeps working until the end of the month or year you've paid for.

Any purchase can be refunded in full within 14 days: see the refund policy. Pro bought in the Mac, iPhone or Android app is managed in the App Store or Google Play instead.

How do I delete my account?

In Ferry, open Account and choose Delete account. On the phone, Account is in the menu; on the computer, click your address at the bottom of the notes list. Ferry asks you to sign in once more, then deletes the account and every note in it, from all your devices: the archive, the trash and each note's history too.

It can't be undone, so export your notes first if you want to keep a copy. Deleting the account also cancels a Ferry Pro subscription at once, and ends Pro bought for life, since Pro belongs to the account.

If you can't open Ferry, email contact at ferrynotes.com from the address you sign in with and ask for the account to be deleted. We'll delete it and every note in it, as Delete account does, and write back when it's done.

See the privacy policy for what Ferry keeps and why.