Refund policy

Updated November 1, 2026

If Ferry Pro isn't right for you, you can have your money back. Any purchase can be refunded in full within 14 days of it, for any reason: a first payment, a subscription's renewal, or lifetime.

How to ask

Email contact at ferrynotes.com from the address your receipt went to, or tell us that address, and say which payment you'd like refunded. We usually refund within two business days, and Stripe emails you a receipt for the refund.

The money goes back to the card you paid with. Your bank can take 5 to 10 business days to show it.

What a refund does to Pro

• Refunding a subscription's payment also cancels the subscription, and Pro ends when the refund is made.
• Refunding lifetime ends Pro for life on the account.
• Your notes aren't touched: they stay on your devices, and Ferry carries on as the free version does.

After 14 days

After 14 days a payment isn't refunded, except where the law says it must be. Cancelling a subscription stops any further payments, and Pro keeps working until the end of the month or year you've paid for; the terms of sale say how.

If you were charged by mistake, for example twice for the same thing, we refund the extra payment whenever you tell us.

Bought through the App Store or Google Play

Pro bought in the Mac or iPhone app is refunded by Apple, not by us: ask Apple at reportaproblem.apple.com.

Pro bought in the Android app is paid to Google Play, and refunded through it. Within 48 hours of buying, you can ask Google yourself, from your order history in Google Play. After that, and up to 14 days, email us as above with the order number from Google's receipt, which starts with GPA, and we refund it in full through Google Play. Google returns the money the way you paid.

In the EU and the UK

The law there gives you 14 days to change your mind about an online purchase. This policy gives everyone the same 14 days, wherever they live, whether or not Pro has been used.